Terms & Conditions – Elkie Massage Therapy

All treatments provided by Elkie Massage Therapies (EMT) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
Treatments will only be conducted if EMT deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provided

EMT has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
All invoices must be paid within 7 days of issue date

A booking is confirmed once EMT and the client have both agreed a date, time, duration and location for a treatment
If a cancellation is made more than 24 hours before a treatment, the client will not be charged
If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled
This cancellation fee may be waived at EMT’s discretion.
The cancellation fee must be paid within 7 days of the cancellation
EMT has the right to cancel a treatment by giving 24 hour notice
EMT has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
EMT has the right to cancel a treatment without notice if the client is intoxicated or inebriated
EMT commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers can be used as payment towards any available, advertised treatments
Vouchers are only valid for one use
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
Vouchers are only valid up to and including the expiry date
Postage will only be charged for vouchers that are paid for online and then posted
If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
Refunds are not available for vouchers already paid for and provided

Each current, local, client receives three vouchers with their name written in Elkie’s handwriting on the back.
The expiry date will be within three months after the voucher issue date, also written in Elkie’s handwriting
The clients give the vouchers to people they expect will redeem the vouchers and purchase a treatment

Website content will be authorised and managed at EMT’s discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and treatment notes will be kept on file, securely by EMT
All clients must complete a consultation form prior to receiving EMT treatments
By signing the consultation form, clients are giving EMT permission to hold records and data about them
Personal information will not be shared with any third parties

If a client wishes to make a complaint about EMT, this must be emailed to the address specified at www.jaynesarah.co.uk/contact
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days